Terms of Service

Effective Date: March 10, 2026

These Terms of Service ("Terms") govern your access to and use of the Qvellis platform, website (https://www.qvellis.com), and related services (collectively, the "Service").

Qvellis is a software platform operated by Serene Dynamics ("Serene Dynamics", "we", "our", or "us"), located in Indore, Madhya Pradesh 452016, India.

By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

1. Description of Service

Qvellis is a software platform designed to help organizations manage operational records, inspections, documentation, and internal compliance-related workflows.

The Service provides tools for organizing, tracking, and documenting operational information. Qvellis does not provide legal, regulatory, safety, or compliance advice and does not guarantee that use of the platform will ensure regulatory compliance.

Users remain solely responsible for ensuring that their operations comply with applicable laws, regulations, and safety requirements.

2. Eligibility

You must be at least 18 years old to use the Service.

By using Qvellis, you represent that:

• You are at least 18 years old
• You have the authority to represent the organization using the Service
• Your use of the platform complies with applicable laws

3. User Accounts

To access certain features, users may be required to create an account.

Users agree to:

• Provide accurate and complete information
• Maintain the confidentiality of login credentials
• Notify us immediately of any unauthorized access

You are responsible for all activities that occur under your account.

Serene Dynamics is not responsible for losses resulting from unauthorized account access caused by user negligence.

4. Customer Data

Users may upload operational data including inspection records, asset information, documents, and other organizational records.

All such data remains the property of the user or organization that uploaded it.

By uploading data, you grant Serene Dynamics permission to process and store that data solely for the purpose of providing and improving the Service.

Users are solely responsible for the accuracy, legality, and reliability of the data they upload.

5. Acceptable Use

Users agree not to use the Service to:

• Violate any applicable law or regulation
• Upload malicious software or harmful code
• Attempt unauthorized access to systems or data
• Interfere with platform operation
• Upload unlawful, fraudulent, or misleading information

Serene Dynamics reserves the right to suspend or terminate accounts that violate these rules.

6. Subscription and Payments

Access to certain features of Qvellis may require a paid subscription.

Payments, when enabled, may be processed through third-party providers including Razorpay or Stripe.

Serene Dynamics does not store full payment card details.

Subscription fees are billed according to the selected plan and are generally non-refundable except where required by law.

We reserve the right to modify pricing or subscription structures with reasonable notice.

7. Platform Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted access.

The Service may occasionally be unavailable due to:

• Maintenance
• Infrastructure issues
• Third-party service disruptions
• Security incidents

Serene Dynamics is not liable for losses resulting from temporary service interruptions.

8. Intellectual Property

All platform software, design, branding, and technology associated with Qvellis are the intellectual property of Serene Dynamics.

Users are granted a limited, non-exclusive, non-transferable license to access and use the Service for legitimate business purposes.

Users may not:

• Copy, modify, or reverse engineer the platform
• Attempt to extract source code
• Resell or redistribute the Service without permission

9. Third-Party Services

The platform may integrate with or rely on third-party services including cloud infrastructure providers, analytics services, or payment processors.

Serene Dynamics is not responsible for the operation or policies of third-party services.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available".

Serene Dynamics makes no guarantees that:

• The Service will meet every operational requirement
• The platform will prevent compliance failures
• Data entered by users will be complete or accurate

Users remain responsible for reviewing and verifying their own compliance obligations and operational records.

11. Limitation of Liability

To the maximum extent permitted by law, Serene Dynamics shall not be liable for any:

• Indirect damages
• Loss of profits
• Regulatory penalties
• Business interruption
• Data inaccuracies entered by users

Total liability arising from the use of the Service shall not exceed the total amount paid by the customer for the Service in the 12 months preceding the claim.

12. Indemnification

Users agree to indemnify and hold harmless Serene Dynamics from any claims, damages, liabilities, or legal costs arising from:

• User misuse of the Service
• Violation of these Terms
• Data uploaded by users
• Failure to comply with regulatory obligations

13. Termination

Users may stop using the Service at any time.

Serene Dynamics reserves the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Pose security risks

14. Changes to the Service

We may modify, improve, or discontinue features of the Service at any time as part of ongoing product development.

15. Changes to These Terms

Serene Dynamics may update these Terms from time to time.

Updated versions will be published on the website with a revised effective date.

Continued use of the Service constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Madhya Pradesh, India.

17. Contact

For questions regarding these Terms, contact: